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Glossary

Generative AI

AI systems that produce text, images, code, audio, or other content from prompts and retrieved context.

Definition

What is Generative AI?

Generative AI uses foundation models to create new content—text, images, code, audio, video, and structured documents. In the enterprise, its value depends less on the model than on the layers around it: content ingestion, retrieval, permissions, orchestration, prompts, tools, structured outputs, evaluation, feedback, and operations.

A grounded generative AI system retrieves the right organizational context, respects access rules, uses tools safely, and remains observable as models and knowledge change. That is the difference between a demo and a system your teams can rely on.

Why it matters

Why Generative AI matters.

Generative AI changes the economics of knowledge work: drafting, summarizing, comparing, retrieving, and transforming content are activities where well-grounded systems remove hours per person per week. Across service, research, proposals, engineering, and reporting, those hours compound into material capacity.

It also changes risk. Generative systems can produce confident, plausible, wrong output—so enterprise deployment depends on grounding, evaluation, permissions, and human review designed in from the start. Organizations that engineer those controls gain a durable advantage over those that bolt them on after an incident.

How it works

How Generative AI works.

01

Ground

Retrieve permission-aware context from governed knowledge so the model answers from your content, not its training data alone.
02

Orchestrate

Route the request through prompts, tools, and business rules that shape the task, constrain the output, and apply safeguards.
03

Generate

The foundation model produces the response—draft, summary, extraction, or code—with citations and structure attached.
04

Evaluate

Measure factual grounding, task completion, safety, latency, and cost continuously, and feed corrections back into retrieval and prompts.

Capabilities

What Generative AI makes possible.

01

Knowledge access

Employees ask questions in natural language and get source-linked answers across policies, documents, and systems.
02

Content velocity

Proposals, reports, communications, and documentation draft themselves from approved material for expert review.
03

Document understanding

Extraction, comparison, and summarization across contracts, claims, filings, and research at scale.
04

Software productivity

Code understanding, test generation, migration support, and incident analysis grounded in the actual repository.
Frequently asked questions

Useful context before we begin.

01What is the difference between generative AI and traditional machine learning?

Traditional ML predicts or classifies from labeled data—demand, risk, churn. Generative AI produces new content and language from learned patterns. Most production systems combine both: generation for interaction and understanding, prediction for decisions.

02Can generative AI run in a private environment?

Yes. Deployment options include private cloud endpoints, hybrid architecture, and self-hosted open models. The right choice follows data sensitivity, capability, latency, cost, and operational requirements.

03How do you prevent hallucinations?

Completely preventing them is not realistic; containing them is. Bounded tasks, high-quality retrieval, structured outputs, source citations, confidence and fallback behavior, human review, and continuous task-specific evaluation keep errors visible and rare.

Start with the business objective

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